DocsUser GuideDownloading Files
Downloading Files
Retrieve encrypted files from your vaults. Downloads verify integrity, respect permissions, and keep plaintext on your device only. Learn quick actions, version restores, offline behavior, and verification tips.
From File View
- Open a file → Download
- Choose location; wait for decrypt & save
- Optional: compare checksum
Best when you need a single file quickly.
From List / Bulk
- Select multiple files
- Actions → Download
- Optionally keep folder structure
Bulk operations pause/resume with the queue.
Version Restore
- Open file → Version History
- Select a past version → Download or Restore
- Add a change note if restoring
Great for rollbacks or audits.
Security & Integrity
- Ciphertext chunks are fetched and verified with AEAD tags
- Decryption happens locally with your item key
- Resumable downloads continue from the last verified chunk
- Checksums are shown for optional manual verification
See Managing Files for more.
Choose Destination
- Default: your system’s downloads folder
- Set a custom path in Settings → Files
- Option: keep original filenames or add timestamps
Organization
- Use tags/owners in metadata to find files first
- Download only needed versions to reduce clutter
- Add a change note when exporting/restoring
Permissions
- Viewer role can download; Admin/Editor can also replace
- Access is enforced per Space/Vault
- Activity feed records who downloaded
Offline Behavior
- Previously cached files open offline (read-only)
- New downloads queue until connectivity returns
- Conflicts appear if a newer version exists—choose one
Performance Tips
- Prefer stable networks for large files
- Use SSD storage and keep 2–5 GB free cache
- Throttle concurrency in Settings → Performance
Verify a Download
- Click Show checksum on the file
- Compute local hash with your OS tool
- Compare values; mismatch → run Integrity check
Mismatches usually indicate partial or corrupted transfers.
Compliance & Audits
- Export activity logs to your SIEM via webhooks
- Use version notes to document restores
- Keep sensitive exports on encrypted disks
Troubleshooting
- Download stuck: Pause/resume queue; try a different network
- “Permission denied”: Choose a writable folder; retry as Admin on Windows
- Preview won’t open: Save and open with a native viewer
- Integrity error: Run Integrity check; the client re-fetches bad chunks
- Wrong version: Use Version History to download the exact revision
- More help: File Management Issues